Can’t even talk to customer service

Can’t even talk to customer service

Can’t even talk to customer service

SOLVED
Gurleen19
I'm a Participant Level 1

Can’t even talk to customer service

Everytime I make a call it's says "please contact your home cellular company" 

Accepted Solution

Re: Can’t even talk to customer service

Solved by Senior MVP Senior MVP

Hello Gurleen19,

 

  Welcome to the community!

 

  Sorry to hear you're having issues using your services. Are you currently outside of Canada or in an area of extended coverage? Since your issue might relate directly to your account, you would need to contact customer service.  I understand you might not be able to call customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Gurleen19,

 

  Welcome to the community!

 

  Sorry to hear you're having issues using your services. Are you currently outside of Canada or in an area of extended coverage? Since your issue might relate directly to your account, you would need to contact customer service.  I understand you might not be able to call customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers