Can only download my first bill

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I'm a Participant Level 2
I'm a Participant Level 2

Can only download my first bill

Hi Fido,

 

I can only see my first paid bill (November 2016) in my personal account. I would like to see the details of my last bill from August 27th 2017. Could you please help me by sending it to me via email ?

 

Thanks,

Eleonore Justine 

 

***Edited to add labels***

 

 

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Re: Can only download my first bill

Hi @EleonoreH,

 

That's odd!

 

To access previous bills, from the same page, select the date desired in the View Bill dropdown menu. Did you try doing that?

 

Let me know!



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I'm a Participant Level 2
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Re: Can only download my first bill

Hello @FidoFaiza and thanks for your answer.

 

I already tried it and the dropdown meny only displays the bill of November 2016 and "Older".

I don't have access to the bills from December 2016 to today.

 

I can send you a screenshot if needed.

 

Thanks,

Eleonore

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Re: Can only download my first bill

Alright. Let me send you a PM to look into it. 

 

Thanks. 



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Re: Can only download my first bill

Hi @FidoFaiza,

 

I can't see your PM in my Fido mailbox.

 

Eleonore

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