CALL FOWARDING not working on Iphone 6S plus

Reply
Highlighted
I'm a Participant Level 3 D4JW
I'm a Participant Level 3

CALL FOWARDING not working on Iphone 6S plus

Hello,

 

I have been trying to call foward my fido # on my phone 6s Plus to my landline at home. I turned on call fowarding on the call settings and entered my phone phone number but it doesnt work and will not call foward it to my home phone. I tried using *21*[destination]# to set it up but it doesnt work either. Please help me out. I didnt have problem call fowarding when I was in ROGERS with the same phone.

 

** Edited to add labels ** 

Accepted Solution

Re: CALL FOWARDING not working on Iphone 6S plus

Hey @D4JW

 

Thanks for reaching out about this! 

If you have a voice messaging system, to set up Call Forwarding you need to dial *21*[10 digits ]# .

If you don't have a voice messaging system, to set up Call Forwarding you need to dial *62*[10 digits]# . 

 

Try to deactivate the service completely by dialing ##21# then try to set it up one more time. 

 

Keep us posted, we'll get to the bottom of this. 

 

View solution in context
Flag this to a Moderator
Message 1 of 8
2,144 Views
Highlighted
Moderator
Moderator
Solution

Re: CALL FOWARDING not working on Iphone 6S plus

Hey @D4JW

 

Thanks for reaching out about this! 

If you have a voice messaging system, to set up Call Forwarding you need to dial *21*[10 digits ]# .

If you don't have a voice messaging system, to set up Call Forwarding you need to dial *62*[10 digits]# . 

 

Try to deactivate the service completely by dialing ##21# then try to set it up one more time. 

 

Keep us posted, we'll get to the bottom of this. 

 



Flag this to a Moderator
Message 2 of 8
2,138 Views
Highlighted
I'm a Participant Level 3 D4JW
I'm a Participant Level 3

Re: CALL FOWARDING not working on Iphone 6S plus

I have been trying for a good hour now :(. Even went to a FIDO store and got a rep to help me out but he couldnt figure it out either. He tried to turn on and off the call forwarding and also tried. I also tried to wipe out the saved setting for the previous call fowarding set up and re-entering it back in like you said but it does not work.

Flag this to a Moderator
Message 3 of 8
2,137 Views
Highlighted
Moderator
Moderator

Re: CALL FOWARDING not working on Iphone 6S plus

Did you test out the second option *62*[10 digits]#  to see if it changes anything @D4JW ?  

 

@Community any suggestions? 



Flag this to a Moderator
Message 4 of 8
2,136 Views
Highlighted
I'm a Participant Level 3 D4JW
I'm a Participant Level 3

Re: CALL FOWARDING not working on Iphone 6S plus

Yes I have.

Flag this to a Moderator
Message 5 of 8
2,133 Views
Highlighted
Moderator
Moderator

Re: CALL FOWARDING not working on Iphone 6S plus

If you go in Settings->Phone->Call Forwarding , is Call Forwarding on @D4JW



Flag this to a Moderator
Message 6 of 8
2,132 Views
Highlighted
I'm a Participant Level 3 D4JW
I'm a Participant Level 3

Re: CALL FOWARDING not working on Iphone 6S plus

Yes it is ON. it shows the number I am trying to foward it to

Flag this to a Moderator
Message 7 of 8
2,131 Views
Highlighted
Former Moderator FidoMaria
Former Moderator

Re: CALL FOWARDING not working on Iphone 6S plus

Good morning @D4JW! Thanks for the extra info. Smiley

 

Let's take a look at your account to make sure the feature is there! I'll send you a private message.

 

Talk to you soon. Smiley



Flag this to a Moderator
Message 8 of 8
2,108 Views