CALL FOWARDING not working on Iphone 6S plus

[D4JW]

Hello,

I have been trying to call foward my fido # on my phone 6s Plus to my landline at home. I turned on call fowarding on the call settings and entered my phone phone number but it doesnt work and will not call foward it to my home phone. I tried using *21*[destination]# to set it up but it doesnt work either. Please help me out. I didnt have problem call fowarding when I was in ROGERS with the same phone.

** Edited to add labels ** 

[FidoRanya · Accepted solution]

Hey @D4JW , 

Thanks for reaching out about this! 

If you have a voice messaging system, to set up Call Forwarding you need to dial *21*[10 digits ]# .

If you don't have a voice messaging system, to set up Call Forwarding you need to dial *62*[10 digits]# . 

Try to deactivate the service completely by dialing ##21# then try to set it up one more time. 

Keep us posted, we'll get to the bottom of this. 

[D4JW]

I have been trying for a good hour now :(. Even went to a FIDO store and got a rep to help me out but he couldnt figure it out either. He tried to turn on and off the call forwarding and also tried. I also tried to wipe out the saved setting for the previous call fowarding set up and re-entering it back in like you said but it does not work.

[FidoRanya]

Did you test out the second option *62*[10 digits]#  to see if it changes anything @D4JW ?  

@Community any suggestions? 

[D4JW]

Yes I have.

[FidoRanya]

If you go in Settings->Phone->Call Forwarding , is Call Forwarding on @D4JW ? 

[D4JW]

Yes it is ON. it shows the number I am trying to foward it to

[FidoMaria]

Good morning @D4JW! Thanks for the extra info.

Let's take a look at your account to make sure the feature is there! I'll send you a private message.

Talk to you soon.