Bill payment error

[Flask_0923]

I paid my bill last friday march 31 using my fido app i received an error and check my bank account it already deducted but still no confirmation. i don't want to pay again. can somebody help me with this. i've been paying my bills using fido app for a couple of years now and i don't have any issues, its just that last friday i had that issue. can somebody help me with this. Thanks

[Original_Lucy]

Hi there @Flask_0923 , may I suggest that you check your account online at Fido.ca to see if your payment has been posted. Today is the 3rd and sometimes it can take up to 5 days to show up on your account. Once you confirm that the payment has been received,  if it still not showing in your app, uninstall and reinstall the app to ensure you have the most current version. If it still isn't showing in the app contact Fido support by dialing *611 from your device and request technical support.