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Bill & Account Balance Not Adding Up

I'm a participant level 1
I'm a participant level 1

So my bill has the normal amount on it, but I find that there is a charge added to my account balance that I can't find out where it's coming from. I paid off last months, I pay it off every month. The only difference with this month is I won to contest through Fido. The charge is close to half the price of the item brand new and unfortunately I can't even use them because I didn't realize they were for Apple devices only. Has anybody else won a contest and found a random charge suddenly that isn't explained to you on your bill? Is it a shipping cost that's half the price of the prize? 



Hello @JaxxynTheBox,


Welcome to the community and happy new year!


Fido does not charge part or shipping for any prize won in any of their contests, you can save or print a detailed copy of your invoice and you will see exactly what you are billed for, see here on how to save/print your invoice.