Today I spoke with a representative by the name of Adam. For the first time I was able to explain myself to someone who actually cared and did everything he could to help me out. I could feel the smile on the other end of the line when he spoke and felt cusotmer service reps need to be rewarded in some way when they actually do their best to help customers in need.
I am a new customer with Fido and I hope that this is the service I continue to receive in the future.
***Edited to add labels***