Being on hold for 2 hours just to change my plan, any help?

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I'm a Participant Level 2
I'm a Participant Level 2

Being on hold for 2 hours just to change my plan, any help?

Hi I understand people are calling in for the new $40 4GB plan, but I am on hold for 2 hours and 32 minutes plus an hour wait on the live chat. Is there anyway I can change the plan here? thanks

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Community Manager
Community Manager

Re: Being on hold for 2 hours just to change my plan, any help?

Hey @nnjji8898!

 

While we can't activate that plan from here, check out our Contact Us page for other ways to reach us.
 

Sorry again for the wait. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Being on hold for 2 hours just to change my plan, any help?

I just got  a rep and he transferred me to a line where it got disconnected. I cannot justify the fact that I waited 2 hours and a half and got dissconnected. I need immediate assitance here. please help

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