Being on hold for 2 hours just to change my plan, any help?

Being on hold for 2 hours just to change my plan, any help?

Being on hold for 2 hours just to change my plan, any help?

I'm a Participant Level 2

Being on hold for 2 hours just to change my plan, any help?

Hi I understand people are calling in for the new $40 4GB plan, but I am on hold for 2 hours and 32 minutes plus an hour wait on the live chat. Is there anyway I can change the plan here? thanks

2 REPLIES 2
Community Manager

Hey @nnjji8898!

 

While we can't activate that plan from here, check out our Contact Us page for other ways to reach us.
 

Sorry again for the wait. 



I'm a Participant Level 2

I just got  a rep and he transferred me to a line where it got disconnected. I cannot justify the fact that I waited 2 hours and a half and got dissconnected. I need immediate assitance here. please help