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Always a shame when trying to do an upgrade

I'm a Contributor Level 2
I'm a Contributor Level 2

I've 2 lines with fido. 

Now I'm trying to upgrade the first line and it's always a problem to get the Pixel.

An again i guess I'll start a migration research this year. 


Former Moderator
Former Moderator

Hey @AxelLegacy


Thanks for posting Smiley 


I'm sad to learn that you're having problems with completing the upgrade. 


Can you give me more details on what happens when you try to upgrade? 

I'm a Contributor Level 2
I'm a Contributor Level 2


now the deal is not working as customer service told me ! i have to pay 700.00$ 


and messed up my bill. im requesting to listen my conversation i had with a customer service rep on 30/03/2019


the guy told me my bill was 386.85 ( 297.33 for the first line and 89.52 for the 2nd line) 

today i called back and my bill is 431.00$


Im all lost 

Hey @AxelLegacy.

Just received your PM concerning this. Talk to you soon.

Hey @AxelLegacy 


For your upgrade request, we would need to take a look at your account. For future reference, it you can reach us through our channels here.

I'm sending you a PM now to get this looked into. Talk to you soon.


I'm a Contributor Level 2
I'm a Contributor Level 2

I can't have my same plan. 

I renewed my contract last time with the demand. 

2 nights ago i asked for pixel 3xl same plan

The girl gave me 50$off n said i have to upgrade to a higher plan to have it.

The guy gave me 25%off, waived the activation and ordered the phone. 

When i got the email i saw it said 106$ plan like hell no, i want my 76$ plan.


I have 2 lines with fido, and i always can't get a good deal for the primary line. If i have to migrate to another company i will but i don't like to cellphone shopping.


All i need is pixel 3xl 128gb with my plan or ok the 79$plan.

I have the 128gb pixel 2 xl and it's dying