Always a shame when trying to do an upgrade

[AxelLegacy]

I've 2 lines with fido. 

Now I'm trying to upgrade the first line and it's always a problem to get the Pixel.

An again i guess I'll start a migration research this year. 

[FidoValeska]

Hey @AxelLegacy! 

Thanks for posting  

I'm sad to learn that you're having problems with completing the upgrade. 

Can you give me more details on what happens when you try to upgrade? 

[AxelLegacy]

Hi, 

now the deal is not working as customer service told me ! i have to pay 700.00$ 

and messed up my bill. im requesting to listen my conversation i had with a customer service rep on 30/03/2019

the guy told me my bill was 386.85 ( 297.33 for the first line and 89.52 for the 2nd line) 

today i called back and my bill is 431.00$

Im all lost 

[FidoKenny]

Hey @AxelLegacy.

Just received your PM concerning this. Talk to you soon.

[FidoKenny]

Hey @AxelLegacy 

For your upgrade request, we would need to take a look at your account. For future reference, it you can reach us through our channels here.

I'm sending you a PM now to get this looked into. Talk to you soon.

[AxelLegacy]

I can't have my same plan. 

I renewed my contract last time with the demand. 

2 nights ago i asked for pixel 3xl same plan

The girl gave me 50$off n said i have to upgrade to a higher plan to have it.

The guy gave me 25%off, waived the activation and ordered the phone. 

When i got the email i saw it said 106$ plan like hell no, i want my 76$ plan.

I have 2 lines with fido, and i always can't get a good deal for the primary line. If i have to migrate to another company i will but i don't like to cellphone shopping.

All i need is pixel 3xl 128gb with my plan or ok the 79$plan.

I have the 128gb pixel 2 xl and it's dying