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jphussey
I'm a Participant Level 1
I'm a Participant Level 1

The My Account app says that it is not installed. And yet the icon is on my phone. I can see it says it's installed on Google play store. I even tried to Uninstall and then it just says to update it. No option to reinstall. My phone is a Galaxy A715w. I am able to run the app from the Google play store after updating it.

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @jphussey,

 

That's a bit odd.

 

Have you tried clearing cookies and cache of the app to see if that helps?

 

If the app is pre-installed in the phone, can you please try to disable it as well and then re-enable it?