Here’s everything you need to know if you've just made a request to port in a phone number from another service provider:
Your phone number and your account have to remain active with your old service provider until the port in is completed. If your number is suspended or cancelled, we won’t be able to port it in.
You will receive an SMS that requires you to confirm the port request before we can complete the port. Your device must be active in order to receive this SMS. If you are unable to approve the port request due to a lost or stolen device or if it's a landline number being ported in, you will need to contact your existing carrier to approve the port request.
When you get your bill following the port in, it will not show prorata for the phone number change. The charges for both the old and ported in numbers will be resumed under the ported in number.
Delays – what to expect:
Landline to wireless transfers:
Changes to your voicemail service:
Going from a Prepaid account to a Postpaid account:
And there you have it! Hope this helps! If you have any questions, don't hesitate to ask the Community!