6 Hours of waiting to see that customer support has left in 3 minutes

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

6 Hours of waiting to see that customer support has left in 3 minutes

Well played.

 

I didn't think to check back every three minutes while I was waiting from 5pm till 11am for a Fido rep to get back to me.

 

I also spent over 1 hour and 15 minutes to get to a human being.

 

If this is because of the 20 year 'celebration' this is the worst party I've ever been to.

Flag this to a Moderator
Message 1 of 3
532 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: 6 Hours of waiting to see that customer support has left in 3 minutes

That happened to me too. This is infuriating and unacceptable.

Flag this to a Moderator
Message 2 of 3
531 Views
Highlighted
Community Specialist
Community Specialist

Re: 6 Hours of waiting to see that customer support has left in 3 minutes

Hey there, 

 

I'm really sorry to read this. It's totally uncool. I've flagged it to the people responsible. 

 

Sorry again and thank you very much for bringing this to our attention

 



Flag this to a Moderator
Message 3 of 3
511 Views