I've been a Fido customer since 2003, first using the Nokia 3390 until it finally went out on me in 2011 (as some may attest though, it didn't really die- I just finally decided to get a smartphone). I then upgraded to the Iphone 4 which I've been using ever since.
When I called up the other day inquiring about an upgrade, I was told that I was not eligble for an upgrade even though I haven't had a contract in two years and I'd be willing to sign one for two more.
My question is, why am I not eligable for the same type of treatment that a new customer signing a two year contract is when I've been a loyal paying customer for such a long time? Is this the type of treatment that all long standing Fido customers can expect?