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WiFi became weak recently

I'm a participant level 1
I'm a participant level 1

We have fido home internet 75 for about 3 years and we are satisfied completely.
During the last months, (I thought because people staying at home and high traffic) the internet speed came down. but when I test online speed on the computer which connected wired to the modem, it's perfect, but the other devices like laptops and phones that connected through the WiFi, even in the same room, are poor and in the other rooms are terrible.

Is it possible a modem's quality of wifi broadcasting became poor during some years?



Community Manager
Community Manager

Hey @Maziar_H,


Welcome to our Community!


We're sad to read that you've been having trouble with our Home Internet speeds, that's definitely not the type of service we're aiming to provide.


It's a bit hard to say if the modem if faulty without additional information, so I would suggest contacting our Technical Support to go through a few additional troubleshooting steps that could help point us towards a solution. They're open 24/7 and they'll be happy to look into this with you.


Keep us posted!