If you're still experiencing connection issues with your modem, you'll need to contact our Fido Home Internet Tech support at 1-888-236-FIDO (3436) or you can also contact them through live chat right here: https://fido.ly/3lAivJh
Just scroll to the bottom and click on: Contact us
Afterwards: My Fido Services
And finally, you should see an option towards the bottom of the page that says "Live Chat"
I hope that helps! 😃