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Intermittent internet since last 2 weeks

I'm a participant level 2
I'm a participant level 2

My home internet is intermittently down. This issue is happening since last 2 weeks, it is so unreliable, we (my wife and I) are missing important meetings and have to opt for vaction as no internet...and have to work at night to cover as well. This is highly disappointing and have spend 3 hours on phone since morning to reach to your support team. No help till now. Please provide alternate way to stay connected else we are left with no alternative to look for other providers. 


Former Moderator
Former Moderator

Hey @samjos


Welcome to the Community. 


I am sorry to see that you're having these kinds of difficulties with your internet connection. Can you confirm if you've had a chance to try rebooting the modem to see if this helps? 


If you're still having these same problems after the reboot, I would suggest contacting our Fido Home Internet Support team. They can be reached through live chat right from here