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Fido Home Internet irresponsibility

I'm a participant level 1
I'm a participant level 1

The modem provided by Fido is almost covering just few meters, I asked them to send us another modem which may be stronger & they said you have to buy a Wifi extender yourself on your own expense!

So why Fido company sell home internet if it's not able to provide a house wide Wifi coverage?

How should a customer know that Fido is this much stingy or irresponsible about their technical support?

How bad is your business plan that makes a customer upset about your quality in customer service?


I'm a participant level 1
I'm a participant level 1

Call tech and tell them to force your devices to connect to 5G. It is possible your modem is forcing devices to connect to 3G


Hey @advn4henry,


I'm sorry to hear about your recent experience. The experience you're describing is certainly not the one we want you to have with our network, however, rest assured we're here to help.


To clarify, have you completed any troubleshooting steps with our tech support department? Also, have you tried rebooting your modem? That should help.


Keep us posted. 😃