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Download Speed on home Internet

Promo
I'm a Participant Level 1
I'm a Participant Level 1

Hello, My download speed on a 150 mbpsplan is only betweem 90-95 mbps on 5G wifi and even less on a hard wired connection

 

Is that normal and whats the point of a 150 download plan if you cant get whats promosed.

 

Upload spees is fine at 15 mbps

 

I never had thisproblem with another provider all these years

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Promo! Philippe here. Welcome to the community. Smiley

 

I'll be happy to help you with your home internet speed!

 

Have you tried to restart your modem?

 

If you're still having trouble after that, I recommend contacting our technical support line here for support. They'll be happy to help you!