Automatically Rebooting

Automatically Rebooting

Automatically Rebooting

anithakalidasan
I'm a Participant Level 2

Automatically Rebooting

Hi, my internet keeps disconnecting randomly and automatically restarting. It is happening tiwce in a week.

5 REPLIES 5
tonywu007
I'm a Participant Level 2

I have exactly same problem, it may reboot multiple times per day, no idea why it happened.

Hey @tonywu007,

 

We're sorry to learn that you're experiencing issues with your home internet services. We can certainly understand the inconvenience this can cause.

 

Have you had the chance to get in touch with our technical support team? 


They should be able to review this issue with you. 
You can chat with them here or call them anytime @ 1-888-236-FIDO (3436).



FidoKenny
Moderator

Hello @anithakalidasan

 

This doesn't sound right. You had a chance to restart your modem to see if you get the same result?



anithakalidasan
I'm a Participant Level 2

I tried it is working out but it is happening once or twice in a month. This is the third time in this june.

Thanks for the reply @anithakalidasan

 

I just replied to your PM.