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billing issue

rimitparekh
I'm a Participant Level 2
I'm a Participant Level 2

Worst customer service and they over charged me for no fault of mine
I had 40 dollar plan with 10gb data and 1000 international calling
On aug 14 i upgraded my device to iphone 13 for which my plan was switched to 45 dollar plan for 25 gb and my 1000 min went away however when i spoke with customer care rep they said i still have it and the new device was turned out faulty so i had to returned it back and I requested the fido to give me back my original plan of 40 gb after 1 hr on call and they changed and after 2 days the plan changed but i was not able to use my data and i called fido 4 times on friday aug 27 they told me they couldn’t resolve the issue my ticket number- C179731016
And i had to pay out of my pocket to upgrade my plan to $60 plan and additional 15 $ and i lost my 1000 international calling minutes as well
Very incompetent

1 REPLY 1

FidoNajat
Moderator
Moderator

Hey @rimitparekh! We're sorry to read about your experience with our customer service. That's certainly not the way we want you to feel!
You can contact us through one of our channels and we'll be happy to help you.