New activation - No Sim card
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2 weeks ago
Hello,
I purchased a new plan on Black Friday and am still awaiting the email to be delivered to pick up my Sim card at a nearby store. I spoke with the support team member and they advised me that I must either wait indefinitely or cancel the activation. It is quite normal for it to take over a week to receive the new Sim? I am still not a Fido user and I am feeling somewhat disappointed.
Regards
1 REPLY 1
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a week ago
Hi @AlexD2024
Orders are usually processed within 24 hours, however, depending on the number of orders, it could sometimes a bit longer. Were you able to pick up the sim?