I am a very loyalty customer with fido over 7 years, the July 8th outage gave my life and work huge impact and I feel so frustrated about the service. I have invited my husband to joint fido too, so our family totally lost at that days. Also, I am not statisfied for just 5 days credit, that's not make me feel enough to stay.
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I agree with you and as a matter of fact I called them more than 10 times now and every time after telling entire story they transfer me to loyalty department but then the line cuts. They don't care. So now I am looking at changing provider, videotron is offering similar service for cheaper. Sorry FIDO my business is not granted and I have been with you more than 15 years but you disrespected me as a customer. Last year FIDO had the same problem and I didn't say anything when they gave peanuts for refund. But this time it was hell and they think we will stay silent. WRONG!