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Community Manager (Retired)
Community Manager (Retired)

BlackBerry announced that as of January 4, 2022 they will be taking steps to decommission devices running on the following software versions:

  • BlackBerry 7.1 OS and earlier
  • BlackBerry 10
  • BlackBerry PlayBook OS 2.1 and earlier

The impacted devices running on software listed above will no longer reliably function on any carrier network or reliably provide talk, data, SMS messaging and 9-1-1 functionality. These devices will lack the ability to receive over the air provisioning updates and their functionality including data, phone calls, SMS and 9-1-1 functionality will no longer be reliable. 


Most of the BlackBerry add-ons will continue to function even after Jan 4, 2022 as they are compatible with non-BlackBerry devices as well. We will not be charging you for the add-ons that will not work after Jan 4, 2022. If your rate is changing, you will have received a bill message between November 3 and December 2, 2021. 


BlackBerry Android devices will not be impacted by the “end of life” of infrastructure services unless they are assigned an Enterprise Sim Based License (ESBL).  If any iOS or Android device, including BlackBerry Android devices, have an ESBL license assigned, you will need to obtain a standard license to cover your use of BlackBerry Enterprise services with that device.


As a result of BlackBerry’s decision to decommission select devices, we strongly encourage impacted customers to upgrade to another device before January 4, 2022. For those continuing to use their device after that date, , the BlackBerry OS platform and its related services (talk, data, text messaging and 9-1-1 functionality) will no longer be supported or reliably function.


BlackBerry Android devices that are not impacted:

  • BlackBerry Motion
  • BlackBerry DTEK 50
  • BlackBerry Priv
  • BlackBerry KeyOne
  • BlackBerry Key2
  • BlackBerry Key2 LE

Here is a full list of devices and service offerings that are affected, and find more information at