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Turn off fido roam

bantunn
I'm a Participant Level 1
I'm a Participant Level 1

Hello fido,

Looks like I'm just waking up to this whole untoward thing about fido roam. Let me just state clearly here that I do not want fido roam. Could you kindly please help me turn this off at source before I make the decision to completely port to a different carrier? I am in the US now on a vacation, with airplane mode on all the time. I have not made nor received any calls. Neither have I sent any text messages. But for some reason, I'm expecting that you will pass me a bill for roaming charges by the end of the month. If this happens, I'm leaving fido for good.

 

For now, I want to request that my fido roam be absolutely turned off so I can turn on my phone in peace. Whoever can help with this, please respond to my message. 

 

Thank you

1 REPLY 1

FidoAnthony
Moderator
Moderator

Hey @bantunn,

 

We can definitely take a look at your account. 

 

To get started, you can reach out to us on these channels and we'll take it from there! :grinning_face: