Re: unlocked phone from US.

Re: unlocked phone from US.

Re: unlocked phone from US.

SOLVED
jayrow73
I'm a Participant Level 1

Re: unlocked phone from US.

I bought an unlocked phone and cannot send or receive mms no matter what settings I'm entering into the phone. What am I doing wrong?

 

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Accepted Solution

Re: unlocked phone from US.

Solved by Community Specialist

Hi there jayrow73,

 

Can you access the web?  If so then you should be able to send and receive MMS.  If you can access the web but are still unable to send and receive MMS, I suggest you contact us. Your profile might not be updated on our end.

 

However, if you cannot access the web, that means you haven't properly configured the APN settings. For help configuring your settings, you can follow the steps in this Thread

 

hope that helps,

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1 REPLY 1
FidoStephane
Community Specialist

Hi there jayrow73,

 

Can you access the web?  If so then you should be able to send and receive MMS.  If you can access the web but are still unable to send and receive MMS, I suggest you contact us. Your profile might not be updated on our end.

 

However, if you cannot access the web, that means you haven't properly configured the APN settings. For help configuring your settings, you can follow the steps in this Thread

 

hope that helps,