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Re: unlocked phone from US.

jayrow73
I'm a Participant Level 1
I'm a Participant Level 1

I bought an unlocked phone and cannot send or receive mms no matter what settings I'm entering into the phone. What am I doing wrong?

 

***Edited to add labels***

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there jayrow73,

 

Can you access the web?  If so then you should be able to send and receive MMS.  If you can access the web but are still unable to send and receive MMS, I suggest you contact us. Your profile might not be updated on our end.

 

However, if you cannot access the web, that means you haven't properly configured the APN settings. For help configuring your settings, you can follow the steps in this Thread

 

hope that helps,