Q:iPhone won't send texts to Android phones

[Muniraa]

I can send texts to iPhones as either iMessages or SMS messages. However, I can't send texts to contacts who use other mobile devices (ie. Not an iPhone). However, I can receive SMS messages from non iPhones,

[khouya · Accepted solution]

The best way is to go in a store in test with another sim.

[KAPABLE-K]

Hello @Muniraa,

Welcome to the community!

Was it working fine before? Did you make any changes recently?

You can try some of the suggestions here.

[khouya]

Hi Muniraa!

Have u tried to reset your phone, or remove your icloud account? Your can test it in a Fido store too with another sim.

It's seem a problem with the iPhone not the network.

Have a nice day, it's been a pleasure to assist you today

[Muniraa]

The device was working fine before I switch  to fido. I did try to switch off and on iMessage sms still not letting me send sms to other phones beside iPhone

[KAPABLE-K]

Hello again @Muniraa,

If your phone is from another carrier it sounds like the SMSC number needs to be updated for Fido. 

You can try entering this code in the phone dialer  **5005*7672*+1549931123#  if that does not work you might have to get the carrier settings updated you can call customer service an ask if they can send the update to your phone.