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Q:iPhone won't send texts to Android phones

Muniraa
I'm a Participant Level 2
I'm a Participant Level 2

I can send texts to iPhones as either iMessages or SMS messages. However, I can't send texts to contacts who use other mobile devices (ie. Not an iPhone). However, I can receive SMS messages from non iPhones,

5 REPLIES 5

khouya
I'm Experienced Level 2
I'm Experienced Level 2

The best way is to go in a store in test with another sim.

KAPABLE-K
MVP MVP
MVP

Hello @Muniraa,

 

Welcome to the community!

 

Was it working fine before? Did you make any changes recently?

 

You can try some of the suggestions here.



khouya
I'm Experienced Level 2
I'm Experienced Level 2

Hi Muniraa!

Have u tried to reset your phone, or remove your icloud account? Your can test it in a Fido store too with another sim.

It's seem a problem with the iPhone not the network.

Have a nice day, it's been a pleasure to assist you today Smiley

Muniraa
I'm a Participant Level 2
I'm a Participant Level 2

The device was working fine before I switch  to fido. I did try to switch off and on iMessage sms still not letting me send sms to other phones beside iPhone

Hello again @Muniraa,

 

If your phone is from another carrier it sounds like the SMSC number needs to be updated for Fido. 

 

You can try entering this code in the phone dialer  **5005*7672*+1549931123#  if that does not work you might have to get the carrier settings updated you can call customer service an ask if they can send the update to your phone.