My phone is unlocked and still having the same issue, even called a representative and nothings changed from their advice.
Welcome to the community!
What phone are you using? Since it is unlocked, have you verified it has the compatible bands/frequencies? You can verify the compatible bands/frequencies here.
If your phone does not have the full complement of bands/frequencies, you should note that coverage depends on corresponding bands/frequencies on your surrounding cellular towers as not all them have allf of the bands/frequencies. You can get an idea of your surrounding towers here.
Where are you situated? Have you verified that your area has Fido/Rogers coverage? Have you tried to enable roaming? If you are outside of Fido/Rogers coverage (but within another provider's coverage) your phone might connect to extended coverage as Fido-EXT.
Hope this helps
This issue is happening to me right now and it happened to me a few days back as well.
iOS is uptodate. Restarted the phone with no success.
Is Fido having a technical misfunction on the Iphone5?
Although this thread is quite old, I'd like to add a little update since I came across it. if Fido is not experiencing any network outage or network techinal issue then many other factors can contribute to not being able to access/connect to the network. Network issue can be the cause of faulty SIM, freezing phone, defective phone, OS related issues, outdated OS, Bugs/virus, 3rd party Apps, broken antenna & so on.
Some eligible Fido store are able to diagnose the phone to see if it's a device or OS related issue. To know which store can help with such you can click on the Link below, IPhone users must go to an Apple store.
Select: Device Tune-up, repair and loaner phone service & enter your postal code or City.
Before Going to a Fido or Apple Store, try these troubleshooting tips:
*** Try the SIM Card in a different device to see if issue replicate itself. if so it's a SIM card issue then just buy a new SIM card for $10 + tax. If SIM Card works fine then proceed with instructions below.
IPhone : Hold Power turn on/off button & hold Home button together & do not let go until the Apple logo appears. (IF doesn't work try the next one)
Settings > Carrier > manually search network > select Fido (IF doesn't work try the next one)
Settings > General > Reset > Reset Network Settings.
Android: Turn phone OFF & ON
Settings > Wireless & Networks or More Networks > Mobile Networks > Network Operators > Manually Search for a Network & select Fido.
Hope this helps!