Purolator failed to attempt delivery ( although they say they did ) and dropped my phone off at thesorting center for me to pick up. The phone was there for 3days, when I go to pick it up they say it is in a locker. Outside. In below freezing nights for 3 days. I get home and try to set the phone up as it is a Xmas present for my daughter, which I also added another line.
In 36 hours the phone froze and restarted at least 15 times.
Fido CS sent me to a store dlto do an exchange, but they don't do this because it was bought online.
Back to CS they sad the case is open but there is no stock. I hang up check online and there's the phone. Same phone, same price, different colour.
They say I must wait 1-2 weeks but they will be in touch in 1-2 days.
In the meantime they will send me a shipping label to return the faulty device while I wait and continue to pay the fee for a phone I don't have and an extra line I don't use. To boot, the box was thrown out by accident.
I've been a customer since 2005, am absolutely livid with being lied to more than once by customer service and just want my device exchanged before Christmas.
I have a feeling it will get dragged out or they and deny due to length of time and having no box. In which case I will have spent my last dollar with Fido.
