The best way to order a new phone and keep exisitng plan?

The best way to order a new phone and keep exisitng plan?

The best way to order a new phone and keep exisitng plan?

SOLVED
Gnum5
I'm a Participant Level 2

The best way to order a new phone and keep exisitng plan?

I want to upgrade my phone.  I want to pay for it outright and keep my plan the way it is.  How can I do that?  I keep getting prompted to choose a plan without the option of just leaving it as it is.

 

 

 

***Edited to add labels***

Accepted Solution

Re: The best way to order a new phone and keep exisitng plan?

Solved by Former Moderator FidoCatherine

Hi there @Gnum5

 

Great question and thanks for reaching out to the Community Smiley

 

You should be able to purchase a full outright (at full cost) either on Fido.ca through your MyAccount profle, through Customer Service with an agent or directly in a store. 

 

Can you tell me what kind of Plan you have, and which phone you're looking to get? We'd love to help out with this Smiley Thanks again!

 

 

 

 

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5 REPLIES 5
ngatchou
I'm a Participant Level 1

I use myaccount but I didn't order. when I reach on ''review your order''. I didn't go before. why?

Hello @ngatchou

 

So nothing shows up when you click on *review your order* ?

 

 

 

 



FidoCatherine
Former Moderator

Hi there @Gnum5

 

Great question and thanks for reaching out to the Community Smiley

 

You should be able to purchase a full outright (at full cost) either on Fido.ca through your MyAccount profle, through Customer Service with an agent or directly in a store. 

 

Can you tell me what kind of Plan you have, and which phone you're looking to get? We'd love to help out with this Smiley Thanks again!

 

 

 

 



Gnum5
I'm a Participant Level 2

I ended up using live chat on the website and everything went smoothly.  Thanks!

@Gnum5 Great! Happy that it was taken care of and that everything went well Smiley