The best way to order a new phone and keep exisitng plan?

[Gnum5]

I want to upgrade my phone.  I want to pay for it outright and keep my plan the way it is.  How can I do that?  I keep getting prompted to choose a plan without the option of just leaving it as it is.

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[Gnum5]

Hi there @Gnum5

Great question and thanks for reaching out to the Community

You should be able to purchase a full outright (at full cost) either on Fido.ca through your MyAccount profle, through Customer Service with an agent or directly in a store. 

Can you tell me what kind of Plan you have, and which phone you're looking to get? We'd love to help out with this Thanks again!

[FidoCatherine · Accepted solution]

Hi there @Gnum5

Great question and thanks for reaching out to the Community

You should be able to purchase a full outright (at full cost) either on Fido.ca through your MyAccount profle, through Customer Service with an agent or directly in a store. 

Can you tell me what kind of Plan you have, and which phone you're looking to get? We'd love to help out with this Thanks again!

[Gnum5]

I ended up using live chat on the website and everything went smoothly.  Thanks!

[FidoClaudia]

@Gnum5 Great! Happy that it was taken care of and that everything went well