Long Distance Calling...Using Card ?

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Long Distance Calling...Using Card ?

Hello ! I have a question, that might seem silly to some... but I just want to make sure.

 

I want to make a long distance call to the US, I have already made that call by purchasing a long distance calling card at a convenience store.

 

Will Fido charge me extra for my long distance call ?

 

Thank you ! Smiley

 

 

Accepted Solution

Re: Long Distance Calling...Using Card ?

Reviving an old post, but I believe it may benefit a lot of users.

 

Long-distance charges with a calling card.

 

Normally, when you buy a calling card, there is an "access number" on the back. Generally speaking, this number will be a local one (i.e. if you purchase it in the Montreal area, the access number will be based in Montreal). Some cards may offer different numbers and let you pick the best one for where you live.

 

When you dial the access number, you will then be asked to enter the international number you would like to reach. If we were to trace your call, it would go from your phone, to Fido, to the access number and then to the international number you're calling. You're not directly calling the international number; the calling card does the call and connect it to you. That call will be considered local as you dialed a local number. If you have airtime minutes in your plan, they will be deducted. If you have unlimited nights and weekends and call during that period, there will be no charge.

 

It's important to note that you **MUST NOT** press "Dial" or "Call" a second time after entering the international number: doing so will result in your first call (the access number) being put on hold and a second call to be made from your phone directly to the internation number you're calling. In that case, you'll be billed directly by Fido at the rates on the website (regular airtime + a per-minute charge that varies by country).

 

If the card is used properly, there is no reason you will be charged long-distance by Fido. The only time it may happen is if the card was not used properly. In these cases, the charges are legitimate.

 

In regards of incoming long-distance charges, as Paolo said, it does not matter where the person calling you is located: what is important is where YOU are located at that moment. For instance, I'm from Montreal and have a Montreal number. If I go to Toronto and receive a phone call, no matter where it comes from, I will be charged Canadian long-distance because I receive a call while I'm outside my local calling area (Montreal). Following the same example, if I am in Toronto and call a Toronto number, I will not be charged long-distance because I am physically there. Calling Montreal, though, will be charged even if I have a 514 number since I'm outside Montreal.

 

Hopefully this clarifies a bit!

 

 

 

View solution in context
Flag this to a Moderator
Message 1 of 18
10,766 Views
Highlighted
Community Manager (Retired)
Community Manager (Retired)

Re: Long Distance Calling...Using Card ?

Hi there TommyElder23,

 

Thanks for joining our forums!

 

It would be best if you contact Fido Live Chat through fido.ca and then go to the my account section to speak with a representative about long distance calling.

 

Cheers

 



Flag this to a Moderator
Message 2 of 18
8,790 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Long Distance Calling...Using Card ?

Fido and Rogers don't support third party calling cards.  Any calls made with the calling card will be charged high long distance and roaming charges. 

Flag this to a Moderator
Message 3 of 18
8,782 Views
Highlighted
I'm an Expert Level 2
I'm an Expert Level 2

Re: Long Distance Calling...Using Card ?

a calling card will still deduct airtime from your bucket of minute. Not sure how they can charge you Long Diustance and roaming? your calling a local number to call the calling card just like the local number to a pizza shop down the street... ?

--
I am NOT a Fido employee, my comments are my own and do not necessarily represent the views of this website and its affiliates.
Flag this to a Moderator
Message 4 of 18
8,765 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Long Distance Calling...Using Card ?

Thank you for your answers !

 

I have contacted Fido customer services and talked to a representative. I was told that not all calling cards ( for some reasons) work with Fido cellphones ( Landlines just fine ) . I was told I should call the customer services number on my LD calling card and ask if they've had any issues with Fido Customers.I was told me that their card works just fine with fido cellphone users.

 

Looks like I'll have to wait for my next bill to see if the latter is true. Speechless

Flag this to a Moderator
Message 5 of 18
8,758 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Long Distance Calling...Using Card ?

Does Fido charge for incoming long distance (international) calls?

Flag this to a Moderator
Message 6 of 18
8,726 Views
Highlighted
I'm an Expert Level 2
I'm an Expert Level 2

Re: Long Distance Calling...Using Card ?

incoming calls are taken out of your bucket of minutes REGARDLESS of where they originate from. So if u live in Toronto, and receive a long distance call from China, its still the same rate as per your rate plan, or if you fall under the unlimited evenings, weekends, incoming, etc, it falls under there.

Try not to associate the location of the party calling you with any charges, this does not happen in Canada as far as I know, maybe other countries?

--
I am NOT a Fido employee, my comments are my own and do not necessarily represent the views of this website and its affiliates.
Flag this to a Moderator
Message 7 of 18
8,713 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Long Distance Calling...Using Card ?

I get charged long distance from Fido for INCOMING calls all the time. 35 cents per minute.
Flag this to a Moderator
Message 8 of 18
8,653 Views
Highlighted
I'm an Expert Level 2
I'm an Expert Level 2

Re: Long Distance Calling...Using Card ?

The only way you are charged long distance, is if you are outside of your local calling area, that is actually called IRM, Incoming Roaming Call, but marketed as Long Distance. This is different as it reflects your Local Calling Area, and STILL has nothing to do with where the person calling you is located.

Hope that clears up things.

--

Flag this to a Moderator
Message 9 of 18
8,651 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Long Distance Calling...Using Card ?

I received my bill a couple of days ago. I was NOT charged for my long distance calls Very_Happy ( When making calls to the US, make sure to purchase the VISA calling card. it's 2.50$ )

 

I also received incomming long distance calls and I was not charged for those either. Hurray ! Very_Happy

Flag this to a Moderator
Message 10 of 18
8,558 Views