Fido took money through Interac Online, but did not refill my prepaid fido account

Fido took money through Interac Online, but did not refill my prepaid fido account

Fido took money through Interac Online, but did not refill my prepaid fido account

I'm a Participant Level 2

Fido took money through Interac Online, but did not refill my prepaid fido account

Hi, I just tried to pay 62.22 dollars through Interac from RBC branch and in the first try, it said it was error. So I just paid again but it was error once again! When I checked my band account, 124.44 dollar was missing! What should I do?

2 REPLIES 2
Former Moderator

Thanks for your patience Smiley Sorry about the wait-time!

 

So nothing came up on our end, concerning an issue about this. The error message you got could be caused by a connection/browser issue. 

 

I'll send you a PM so we can discuss this further!



Former Moderator

Hi there @Desperatepay

 

Thanks for taking the time to reach out about this!

 

I get where your concerns lie & rest assured, we're looking into this Smiley I'll be back with you shortly about this, as soon as we get more information on our end. Thanks again!