Data top up

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I'm a Participant Level 2 Ahslehfnc
I'm a Participant Level 2

Data top up

A few months ago I added a data top up. I’ve tried cancelling it multiple times and it says I don’t have any month top ups. Why am I still getting charged an extra $30 a month?! 

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Data top up

Hey @Ahslehfnc,

 

Welcome to the Community Smiley

 

You're at the right place for help.

 

Can you confirm with us which step you were taking to cancelling the data top-up? 



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I'm a Participant Level 2 Ahslehfnc
I'm a Participant Level 2

Re: Data top up

I texted cancel to 222. It’s saying I don’t have any top ups but I’m still being charged for them. 

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Data top up

Thanks for the information!

 

Did you send CANCEL to 222 before the end of your billing cycle? Because the removal is always completed for the next cycle Smiley 

 

If you sent it after the cycle started, then it's normal that you still see the add-on. 

 

Let us know!

 



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