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returning equipment

tortoro
I'm a Participant Level 1
I'm a Participant Level 1

When I cancel internet service, I got email to create my own return label to ship back the modem.  Few days after the request and that modem has shipped out, I got another email from Fido with a new tracking as well as the serial number...  

Is it all OK that I used the tracking that I generated with Canada Post in the first place?  Your new Tracking number is not used to determine if I have returned equipment right?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @tortoro,

 

Since you've already created the label and shipped the device, you can simply ignore the second email.

You should keep your original return tracking number handy, in case a follow up is required.