returning equipment

[tortoro]

When I cancel internet service, I got email to create my own return label to ship back the modem.  Few days after the request and that modem has shipped out, I got another email from Fido with a new tracking as well as the serial number...  

Is it all OK that I used the tracking that I generated with Canada Post in the first place?  Your new Tracking number is not used to determine if I have returned equipment right?

[KAPABLE-K · Accepted solution]

Hello @tortoro,

Since you've already created the label and shipped the device, you can simply ignore the second email.

You should keep your original return tracking number handy, in case a follow up is required.