So disappointed of charging one extra day from the home internet service

[WhyDoThisToMe]

I was calling Fido for service termination.

We have agreed that the last service day was set on April 3rd, the last day of the payment period, so that no refund or outstanding amount will be left.

Sadly I got a new bill yesterday, charging me one extra single day (April 4th) of usage and a month of modem rental. Called hotline, 20 minutes waiting, no one was answering. Tried to reach online chat support, the customer service said he can't help but forward to a "care specialist". 30 minutes gone and no one was answering again.

One mistake from Fido wasted me an hour with no support. Terrible experience.

[FidoAnthony]

Hey @WhyDoThisToMe 

We'll be happy to take a look at your account.

Feel free to contact us via our channels here 

You have the option to contact us va social media on Facebook, X, and Instagram.

We hope to chat with you soon!