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Fido Home Internet Firmware Trial

Community Manager (Retired)
Community Manager (Retired)

Hey Community,


As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF)!


UPDATE 05/13/2020

We have new firmware in certification, for our AC line of modems.
This build brings a few fixes to the GUI functionality and updates to the backend communitcation and telemetry.

Ver. GUI Fixes:

  • Unable to change the DMZ IP address
  • Enable band steering toggle in GUI by default
  • Error message when setting up DHCP Reservation
  • Idle Time cannot be changed

For the Coda users, we are expecting a 7.1 test build later this month with a slew of fixes. More to come on that.



The new firmware includes the following features and enhancements:

  • IPv6 enabled by default
  • Security enhancements
  • Fix to preserve LAN connectivity in case of HFC outage or loss of signal
  • Addition of Wi-Fi Survey functionality
  • Improved stability of WPS function
  • Improved Wi-Fi performance
  • Various minor GUI changes and improvements


If you’re interested in participating, all you have to do is send a private message to @FidoSolutions with the subject line “Fido Home Internet Wi-Fi Modem Firmware Trial”. A member of the Community Crew will contact you with further instructions.



It’s the first time we do something like this, so this is pretty exciting! Once you've received the new firmware, please provide your feedback directly in the feedback thread created for this. We’re really looking forward to hearing what you think of the new firmware!


If you have any questions, feel free to post them below. Smiley Happy


***Please note - you need to have an account on and be a registered member of the Fido Community in order to participate. To register to the Community, click here.***


Thanks for your continued feedback and support!




I'm a Participant Level 2
I'm a Participant Level 2

Hi Caroline!

Thank you so much for this info.

I've sent a request to Fidosolutionsn for the push.

If you could please let me know if any more action is required and when the push has been completed?

Thanks so much!


Hey @dabeecro,


At this time the trial has ended. The firmware we were testing is being pushed to all customers as it's now becoming the in-market firmware! 


Keep an eye on the Community for news and updates on the Firmware Trial Smiley

I'm a Participant Level 1
I'm a Participant Level 1

Wait. This program ended? I just replied a few PM to join the program. What's going to happen now with my flakey connection?

Hello @Davadin


The program is not over and still ongoing.


We received your PM about this. Talk to you soon. 




I'm a Participant Level 3
I'm a Participant Level 3

How long does it take for the solution's to respond because I'm trying to get this update as soon as possible


Hey @Adreyan_R-V


Welcome to the community :),


I see that you've already reached out to us in PM to sign up to the trial. We've provided all the details and are awaiting your reply so we can proceed.


Talk to you there!

I'm Helpful Level 1
I'm Helpful Level 1

Hello Fido team.


I picked up my replacement modem today, the CODA model.  Current software version is I would like to get the latest update installed since it includes the Intel traffic management patch.  If someone could message me that would be greatly appreciated.



Hey @Krispychik3n!


We replied to you in PM Smiley 

Hi @FidoPamela. Thanks for replying regarding my drop out issues. Could you hook me up with the latest firmware patch for my new modem Smiley. Thanks!

Hey @Krispychik3n


Thanks for your interest in the trial.  I'll send you a PM so we can look into it!


Talk to you soon Smiley

I'm a Participant Level 2
I'm a Participant Level 2

I'm willing to try it!!!!

Awesome @Shawn05p! I'll send you a PM to get you all set up Smiley



Hey @Richardlewis32


From the *search bar * in the Community, you can simply put in FidoSolutions


From there, you will have the options to check the **posts or users**.. You can click on USERS


From there, you will find the FidoSolutions profile and you will have the option to send a Private Message.

Can you try that on your end and let me know if everything works?

I'm a Participant Level 1
I'm a Participant Level 1

Looking to try this.  I'm desperate to get my internet working well.  It started with the 5G flashing in and out and now the 2G is doing it as well...I have so much running on wifi in my home, this has been endlessly frustrating for me.  Hoping this will fix it. 

Hey @ambermclean78


Welcome to the Community!


If you're looking to try this you can send us a private message on here with the subject mentioned Smiley


We'll check that out with you with pleasure

I'm a Participant Level 2
I'm a Participant Level 2

How do I send a private message to @FidoSolutions