FEEDBACK THREAD - Fido Home Internet Firmware Trial

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Community Manager
Community Manager

FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,

 

We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.

 

This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thanks for your continued feedback and support! Smiley

 

-FidoCaroline

 

 

-- List of Changes --

The following list will be updated periodically
 
Models: CGN3AMF
Current production firmware: 4.5.8.17 and 4.5.8.22
Current trial firmware: 4.5.8.38T4
 
Version history
  • 4.5.8.33 (Changes from current production release)
    • Fix: Port forwarding on TCP/22 and TCP/23
    • Fix: Some MAC addresses can't be associated to a DHCP reservation
    • Improvement: Language selection in Guest WiFi Login
    • Improvement: ICMP Latency
    • Improvement: TCP Latency (Intel SDK 4.5.7.60)
    • Improvement: UDP Latency
    • Improvement: Gateway operating mode (IPv4/IPv6/Dual-Stack)
    • Improvement: Various GUI changes
    • Improvement: Handling on Bonjour and Chromecast devices
    • Add: IPv6 Firewall with per service/host control
    • Add: MoCA support
    • Add: WiFi Site Survey

 

  • 4.5.8.35 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600
    • Fix: Possible automatic factory reset when changing LAN IP
    • Add: Support of 5G channel 165

 

  • 4.5.8.35T2 (November 10, 2017)
    • Minor management change, no customer visible change
    • *** This software displays 4.5.8.35 as the version in the GUI ***

 

  • 4.5.8.38T4 (March 28, 2018)

    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement)
  • 4.5.8.38T5 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements

 

===============

Model: CODA-4582

Current production firmware: 2.0.10.33T3
Current trial firmware: 2.0.10.34T5
 
Version history
  • 2.0.10.13 (December 13, 2016)
    • Initial release
    • IPv6 disabled

 

  • 2.0.10.14 (December 21, 2016) 
    • Improvement to 5 GHz WiFi
    • Fix to guest network

 

  • 2.0.10.17 (December 23, 2016) 
    • Fix to handle degraded speeds due to external and/or WiFi interference
    • Improvement to 2.4 GHz WiFi
    • Improvement to 5 GHz WiFi
    • IPv6 handling of SLAAC temporary and secure addresses
    • IPv6 ICMP improvement

 

  • 2.0.10.18 (December 23, 2016) 
    • Improvement to LAN switch port autonegociation protocol

 

  • 2.0.10.19 (December 28, 2016) 
    • Minor change to internal management interface (not visible to customers)
    • Update to WiFi interference mitigation fix

 

  • 2.0.10.20 (January 10, 2017) 
    • Improved flow control algorithm (handle wired devices at different speeds)
    • Improve XBOX NAT
    • WinMTR packet loss fix
    • Improve Switch Link Speed autodetection
    • Improvement to connected device list (not final fix)

 

  • 2.0.10.22 (January 24, 2017) 
    • Security fix

 

  • 2.0.10.23 (January 25, 2017) 
    • Fix: Unable to complete Easy Connect when using emojis in SSID or password
    • Fix: Samba and UPnP not working properly on WiFi
    • Fix: ICMP packet loss and WinMTR / PingPlotter reported packet loss
    • Fix: Bridge mode not working on certain 3rd party routers
    • Fix: DMZ host address can't be modified
    • Fix: WPS "cancel" button not working
    • Improvement: Switch setup menu now visible in GUI
    • Improvement: Connected device list contains more accurate data
    • Improvement: Addition on IPv6 specific firewall configuration (not complete)

 

  • 2.0.10.24 (February 16, 2017)  -- Automatic upgrade on boot to this version
    • Tentative Fix: Slowly degrading speed over time
    • Tentative Fix: Latency build up over time

 

  • 2.0.10.26T1 (March 16, 2017) and 2.0.10.26T2 (March 23, 2017)
    • Fix: Gateway reboots randomly when multiple clients are connected
    • Fix: French and special characters not supported in SSID name or password
    • Tentative Fix: Intermitent OFDM channel lock issue
    • Tentative Fix: Missing SC-QAM channels (2.0.10.26T2 only)

 

  • 2.0.10.27 (April 21, 2017) 
    • GUI Option to control eRouter Mode (IPv4, IPv6, Dual-Stack)
    • Fix: Guest Network (some issues still persist)
    • Intel base firmware update (latency improvement)

 

  • 2.0.10.29 (June 15, 2017) 
    • Add: Manual IPv6 DNS override option
    • Add: IPv6 Firewall with per service/host control
    • Add: Initial implementation of MoCA
    • Fix: Wireless encryption GUI
    • Fix: Guest SSID not working
    • Fix: Support for WiFi special characters

 

  • 2.0.10.30 (June 23, 2017)  -- Not being deployed
    • Add: Support for WiFi DFS bands (known issue, channel 144 missing)
    • Add: Support for WiFi band steering
    • Improvement: WiFi speed performance
    • Improvement: MoCA security/privacy settings

 

  • 2.0.10.31 (July 21, 2017)  -- Version 2.0.10.29 + below changes
    • Fix: Support for WiFi DFS channels
    • Add: Option for DFS in GUI
    • Add: Option for band steering in GUI
    • Add: Option for USB in GUI

 

  • 2.0.10.32 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600

 

  • 2.0.10.33 (October 13, 2017)
    • Fix: Upgrade to PHY firmware (OFDM lock issue)
    • Fix: IPv6 Firewall allowed ICMPv6 types (RFC4890)

 

  • 2.0.10.33T3 (November 9, 2017)
    • Fix: Device reboot issue

 

  • 2.0.10.33T03 (February 9, 2018)
    • Fix: WiFi Connection authentication issues

 

  • 2.0.10.33T11 (March 12, 2018)
    • Fix: WiFi not working (LED's off/ WiFi not Broadcasting / Auto 0)
  • 2.0.10.34T5 (March 28, 2018)
    • Fix: DHCP server stability update (large number of connected devices)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement
  • 2.0.10.34T6 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements
    • Fix: USB/SMB path updated (notes updated)
  • 2.0.10.35T1 (May 25, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)


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I'm a Participant Level 2 31arcan
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hello,

 

Rogers currently distributes v. 4.5.8.33 of the new trial firmware for CGN series Rogers supplied modems, including CGN3AMF modem used by Fido. What version of the firmware is offered by this Fido trial?

 

Also, Rogers periodically updates the trial firmware. When such update is available for this modem, will a new trial fw version automatically be loaded by the Fido modem, or it will be needed to send a new request, and then reset the modem once its upgraded?

 

As well, once the modem is reset, will it download back current production factory firmware, or will reset to the latest trial firmware installed?

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Network Architect
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hello @31arcan,

 

Thanks for your interest in this trial. The firmware that will be distributed as part of this program is currently 4.5.8.33 (the exact same one as for the Rogers trial).

 

Subsequent firmwares will be available for both Rogers and FIDO at the same time once past the the initial soaking period. We usually update between 10-20 modems of people very active on the forum in a first pass, wait for feedback for a few days and proceed with all the other participants. We should have version 4.5.8.35 available next week as soon as I receive authorization to proceed.

 

Regarding firmware rollback, no a factory reset will not bring the modem back to the current production firmware. That behavior only exist with CODA-4582 and CODA-4582U modems.

 

Hope this help and thanks for your interest in this program.

 

Dave

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I'm a Participant Level 2 31arcan
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Thanks Dave!

 

So from your reply, subsequent trial versions updates will be automatic, but the user would still needs to manually factory reset the modem after each such update for optimal performance? I ask since I had to factory reset the modem for best performance and GUI fix after a trial update done ahwile ago (I don't recall details now). If true, can you send affected users auto PMs each time notifying their modem firmware was just updated again, and factory reset is recommended?

 

The previous trial fw version 4.5.8.31 listed among other changes:

  • Improvement: ICMP Latency
  • Improvement: TCP Latency (Intel SDK 4.5.7.60)

Most know that current modems range with Intel Puma 6 chipset has some latency & jitter issues that were presumably addressed by the new Intel SDK. Can you post some details & stats, what overall changes this SDK and the FW update made to improve latency, and to what degree it was improved?

 

Also, were the above changes rolled into subsequent revisions of the Rogers trial firmware? Was UDP presumed latency also improved by these changes?

 

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Network Architect
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

The question of the factory reset is a tricky one and it is honestly not an absolute requirement in most cases. There is an issue introduced between old versions of version and anything above 4.5.8.27 where some devices (mostly Google Nexus and Pixel) have hard time staying connected on WiFi. This is resolved by a factory reset (once) and permanently resolved in 4.5.8.35.

 

The problem is when users are asking me to downgrade their firmware to run a test. This can cause a lot more issue.

 

I can’t easily send a PM to all participants of this program (there are too many) but I always post it here when there is a version change.

 

To answer your question regarding improvements in latency, there has been 2 waves of changes. The first one addressed ICMP latency while the second was targeting TCP and UDP. It is however hard to quantify as the initial problem was variable latency (spikes and jumps), there is a lot less of that but I can’t provide an actual number. What I can say is that customers are generally happier with the newer firmware than the old one.

 

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I'm a Participant Level 3 paragliding
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

~20 h in. I haven't noticed anything out of the ordinary or any obvious issues so far (5 GHz).

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I'm a Participant Level 2 31arcan
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Thanks again Dave,

 

I wonder if we can ask Fido forum staff to keep a list of the trial users: once a person submits a request for FW update, s/he is auto added to that list (or possibly "subscribe to the thread's 1st post updates" feature)? In such case, once you post a new FW update on the forum, all subscribed members will receive an automatic PM. This would prompt to login to the modem and check FW version, so if its updated they can factory reset. I realize its not mandatory, but I recall being confused of some connection issues until I figured out to factory reset after FW update. It would help to promote the firmware update to more users and ensure no false issues are reported.

 

For those interested in latency reduction stats, I found this thread 4.5.8.27 ICMP Latency Reduction giving some useful stats. Hopefully, users will collect and post similar stats for TCP & UDP latency improvements.

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Community Specialist
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial


@31arcan wrote:

Thanks again Dave,

 

I wonder if we can ask Fido forum staff to keep a list of the trial users: once a person submits a request for FW update, s/he is auto added to that list (or possibly "subscribe to the thread's 1st post updates" feature)? In such case, once you post a new FW update on the forum, all subscribed members will receive an automatic PM. This would prompt to login to the modem and check FW version, so if its updated they can factory reset. I realize its not mandatory, but I recall being confused of some connection issues until I figured out to factory reset after FW update. It would help to promote the firmware update to more users and ensure no false issues are reported.



Hey @31arcan,

 

We're keeping a list of everyone who's participating in this trial. I think your idea is great that participants should subscribe to the thread. I'll see with @FidoCaroline about adding some instructions on how to do that in her post Wink

 

Thanks again!



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I'm Helpful Level 1
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Looks like I got firmware 4.5.8.35 pushed to my modem today, however I am still unable to get IPV6 address. Can anyone confirm if native IPV6 is enabled with the trial firmware?
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Network Architect
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial


@kr6 wrote:
Looks like I got firmware 4.5.8.35 pushed to my modem today, however I am still unable to get IPV6 address. Can anyone confirm if native IPV6 is enabled with the trial firmware?

At this point, IPv6 is not enabled on FIDO Internet. I do however take note of this request and will see what needs to be completed in order to enable it.

 

Dave

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I'm a Participant Level 3 v_pham2906
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Has been upgrade from 4.5.8.17 to 4.5.8.35.  Everything seems ok,  except the last led light not light up when USB slot is used as in 4.5.8.17

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I'm a Participant Level 1 threi
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Decided to hold off on any feedback until I tested it properly. This is my first experience with a modem based on the Puma 6 chipset and my findings (compared to a similar package from a different provider with an older modem Technicolour DCM476)

 

Prefacing that the majority of my internet usage is watching streams/videos (Youtube, Twitch.tv, etc.)

 

The original firmware version i was on (4.5.8.22) had high spikes when pinged repeatedly, and everything plugged in directly VIA LAN had extremely high ping/low download speeds constantly. It was unusable to the point where I was considering returning it because i thought it was defective. However, putting the modem into bridge mode solved the LAN issue, but the occasional spikes remained. 

 

The first update (4.5.8.33) worked the best for me. Ping spikes were mostly eliminated, and video streams had minimal buffering. Note that the modem is still in bridge mode.  

 

The second update (4.5.8.35), strangely enough, is an in between the .22 and .33 firmware in terms of performance. Both in terms of ping and video streaming, it has been a downgrade from .33 so far. The modem is still in bridge mode, and I have done a factory reset after updating. 

 

 

 

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I'm a Participant Level 3 v_pham2906
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Sometimes,  I experienced difficulty to access page 192.168.0.1.  Unplug power and replug power would solve problem

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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

After 24 hours of use with the new firmware I am happy to report that network stability is greatly improved. We have not yet experienced a reboot/loss of connection in this time. I will update this post after one full week of use.

 

P.S. Nice to see some technical types on the forums, as I have little to contribue in this regard. I will keep it layman for us simple folk!

 

 

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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

A week later and, sadly, we are still plagued by random connection losses. These typically occur at inopportune time i.e during a skype interview/conference/while streaming and can last for up to 3 minutes. For whatever reason, 2 PM every afternoon is practically a guaranteed connection loss. I am not sure how to troubleshoot this issue, but we would like too see it fixed. I have very little faith in my connection/service. We are open to any troubleshooting suggestions the community guru's are willing to offer prior to returning the modem/router. 

 

Thanks!

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