September 2017
Hey Community,
We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.
This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.
Thanks for your continued feedback and support!
-FidoCaroline
-- List of Changes --
Hitron CGN Series
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Model: CODA-4582
December 2021
I started using the Fido internet 3 weeks ago with the CODA-4582 modem. I experience random disconnects and the modem restarted by itself about 10 times already. Technician came two times already, and said the signal is fine. He swapped the modem, but it didn't seem to help. The current modem is Hardware 1A and Software 7.1.1.37. What else can be wrong?
December 2021
Hey @ExplodingKitten,
We're sad to learn you're still experiencing difficulties with your internet service. We'd suggest calling the Internet Technical Support team again and letting them know about this. Hopefully, they can find the root cause and fix it for you.
November 2021
Hi team,
I'm currently using coda-4582u with firmware version 7.1.1.37, but the MoCA function is not working (even if I enable it in the settings). I was told by some customer service this function is not supported on the firmware level. Could you please confirm? And if yes, is there any plan to support MoCA in the future?
Thanks in advance.
December 2021
Hey @RUDYSZHANG,
Welcome to the Community
Have you had the chance to reach out to our technical support team? They would be better suited to answer your question and assist you with your modem configuration.
They can be reached by phone or live chat 24/7
Hope this helps!
June 2021
February 2021
Hi,
Can a note please be added as to what the most current Production and Test firmware for the CGN3U are?
Although I joined the tril 2 weeks ago, I'm also still on 4.5.8.38T2.
As the other CGN3 routers listed have gotten updates that resolved stability/latency, it would be good to know this information specficially about CGN3U as well. Based on the other replies, clearly many people are in the same boat as myself (unsure of latest version, why we're on an old version and not updated, etc etc).
Thank you!
February 2021
Hey @Edrikk
The version you're on is the current version. We'll announce it here when there's a new trial version.
February 2021
@FidoJulien I have the CGN3U modem now and the firmware version shows 4.5.8.37T12 ?? How do I update it to 4.5.8.38T2 and also be put on the list to get the new trial version? Why would all the other CGN3 modems have a more recent firmware version and not this particular version?
February 2021
Hey @digitalchannel
Updates should be pushed automatically to your modem, actually!
If that's not the case for you, I would recommend to contact our Tech Support team at 1-888-259-3436 or via Live Chat for assistance.
Should you wish to sign up for the firmware trial, you can simply send a private message to @FidoSolutions.
January 2021
How can i update the firmware to "prodcution version"? I have a CGN3U modem and its firmware is version 4.5.8.38T2
January 2021
January 2021
I have a CGN3U modem and its firmware is version 4.5.8.38T2. Per this thread the "production firmware" is now 4.5.8.40T2. I suppose this should be pushed to us automatically? Or do I still need to sign up for "trial"? If so I would like to have this new version.
January 2021
Hey @john315!
4.5.8.40T2 is the firmware currently in production, so it should be the one you have. These are pushed automatically to the modem.
Can you please contact tech support at 1-888-259-3436 to see what can be done?
If you do want to sign up for the trial in order to test out future firmware, just send a private message to @FidoSolutions.
Hope that helps!
April 2021
I just noticed there's "SW download Successful - Via NMS" timed this early morning in the log, and the firmware version is now 4.5.8.42. I suppose this was the auto update right?
April 2021
April 2021
It's a CGN3U.
April 2021
December 2020
Hi I'm currently having version 4.5.8.38T2 on my modem and I think the current version should be 4.5.8.40T2. Is there a way to participate the trial to receive an update? Thank you.
December 2020
December 2020