Shocking service regarding account suspension and/or change plan

[Jacko63]

Left Canada early September and had been informed by Fido rep that account would be suspended until March. Never was suspended, Fido continue billing through October. Contacted again, reconfirmed but no change to account. Contacted third time and was offered to change plan to cheaper plan but not until the end of November. Staff seem to be trying but the company is being run by morons. Typical, once you have signed up you'll never receive service or escape the original plan. Irritating waste of time, and money.

[KAPABLE-K]

Hello @Jacko63,

Welcome to the community!

A Temporary Suspension takes effect on your next billing cycle if the request was made during your billing cycle.

If for whatever reason it is not being applied when speaking to an agent you can try doing it yourself through the self-serve on fido.ca log in to your account click on the number on the next page, and look at the bottom you should see Manage temporary suspension click on that and follow the instructions.