Spoke to 4 customer service reps. In the end none would help me.
I received an offer online for $50/month at 150gb. I never use that much data but figured why not since it's what I pay already. Apparently when I switched, it removed a automatic payment discount of $5 which changed my bill to $63/mo instead.
First CSR said she will add it back to my account and reflect on my next bill. I did not receive any confirmation emails so I called back to confirm. The 2nd lady said yes this is confirmed in my account.
My phone bill comes and it's still at $63. I call Customer service and the man says "no problem here is a link to change your plan back to the previous one." The link is to a Rogers account which I don't have. I call for the 4th time and after an hour on the phone with her, the lady tells me there's nothing she can do.
Wtf happened to Fido? They used to be so good and so understanding and now noone knows what they're doing. I've been a customer for a very long time and this is unacceptable. I always recommended Fido to my friends but I'm not liking this new Fido at all. Definitely switching providers now and will spread the word on how they treated me, a loyal long term customer.
