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Fido Xtra "Go Get It" button not functional on Android

I'm a Participant Level 3
I'm a Participant Level 3

Hey folks! I'm a new Fido customer here.


I love the concept of Fido Xtra but I can't seem to get it working on a Pixel 4 XL running the latest build of Android 10. I'm running the latest version of the Fido app (v.


Steps to reproduce:

1) open the Fido app and log in.

2) Tap on more tab on the bottom right.

3) Tap on "Fido Xtra"

4) Select any Xtra offer

5) Tap on "Go Get It" to redeem


Expected Behavior:

The offer should be redeemed.


Actual behavior:

Nothing happens. No button press is registered by the app.


I've tried uninstalling and reinstalling the app,  logging out, and back in, trying with just phone number without logging into my profile, etc. Nothing seems to work.


I set the app up on an iPhone XS Max and it works well, so I'm assuming this is an issue pertaining only to the Android version of the app. Is there any way to fix this, or will this be forwarded to the development team so that it may be fixed in a future update?



Former Moderator
Former Moderator

Hey @Tornado15550


Welcome to the Community Smiley


Thanks for reporting this.  I'll send you a PM so we can get more details.


Talk to you soon!