Fido

Ash333

Last week I talked with a fido agent on the phone about returning a device...I got the callback 3 days later I asked for a callback....I had the the phone delivered via a courier as I ordered it online....I still have not received the waybill (I aske...

Ash333

When my 2 year contract is up I'll likely leave Fido, due to the pack of customer service & lay offs of customer service agents since it's all self service now ..won't bother with Koodo because they are the same as Fido....so can anyone recommend a m...

Ash333

What with the virtual assist & mandatory callback as the only option..... before Fido started to change to that, did Fido ask customers first or consult with customers about the changes?....I really don't think so....I think Fido is laying off staff ...

Ash333

I don't know why I have to repeat myself but chat online is useless it's difficult to navigate to connect with a specialist... It's like Fido wants it to be all self-serve....I called the 1-888 fido number now even that is virtual assist....and the o...

Ash333

Before it was easy....on the phone now you have to only option of callback ....if I want to talk with an agent on the phone I don't want to wait around for a few hours, as I'd want to talk to an agent at least within 15 minutes....your chat options o...

Ash333

I meant to say *chat with an agent is apparently no longer available*

Ash333

Sorry for replying here but apparently live chat is no longer available....I tried it awhile back & that's what it says in the chat with Jack section.

Ash333

It's too late now since I never got the waybill return label emailed to me like the agent said they would & I now only have a few days in the 30 day frame left ..so I might as well keep it & just use my other older device I was using before & put awa...

Ash333

Sorry you didn't answer my question about me returning my device when I got the callback and the agent was going to email me a return waybill and I never received it....so now I'm stuck with this device that I wanted to return as it's too late to ret...

Ash333

With all the complaints now from customers, one would think Fido would take a hint, but then again Fido doesn't really care what customers think (even though they claim to care lol)

Fido

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About returning device

Any recommendations for other mobile phone providers?

Sorry... another post about lack of customer service...

Still no answers from fido...

Hard now even more to connect with an agent

Re: Speak with a human

Re: Speak with a human

Re: About returning device

Re: Any recommendations for other mobile phone providers?

Re: Why is FIdo so difficult to get a hold of now?