Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello ThaNightOwl,
Welcome to the community!
When you refer to your primary line, are you referring to your Fido line? Are you having issues with using dual SIMs or roaming on your Fido line? You should note that the Fido Roam charges will in...
Hello Nataliagf,
Welcome to the community!
Sorry to hear your services have been suspended. However, you should note that this forum is community-driven and not intended as a venue for customer services.
If your services were suspended du...
Hello Timiran2000,
Welcome to the community!
Fido does offer a temporary suspension for a reduced rate on eligible lines. To update, however, you should note that the suspension is now only available for a period of 1 to 6 months. It should a...
Hello again,
Since the voicemail text messages are MMS, mobile data would need to be enabled.
It should be mentioned that while receiving SMS abroad would not incur roaming charges, any data contained within MMS (incoming or outgoing) would b...
Hello Distraction3345,
Welcome to the community!
Firstly, to clarify, the feature you note is the Premium voicemail-to-text add-on. The Visual Voicemail is app-based and unfortunately did not function very well on android devices. That's why ...
