I know there's a 15 day return policy from date of purchase, however my phone was delayed in being shipped for 2 weeks because it was back ordered. Does that mean I no longer am eligible to return or exchange my phone? I still want to keep my 2 year term and plan.
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Welcome to the community!
Here are the conditions for the Fido 15-day satisfaction guarantee, taken from here.
If it hasn’t been 15 days since the device was shipped to you then you would qualify for an exchange or return.
If you opt for the return then your line would also no longer be on a contract, it will be considered month to month. Your plan details and cost will not change and you can always do a hardware upgrade anytime after, .