Google Chrome Windows 10

[vivi2]

Bonjour,

La page de login de votre site web est défectueuse sous Google Chrome Windows 10, elle ne disparait jamais.

Pour acceder au site il faut rafraichir la page.

J'ai effacé le cache et les cookies mais rien n'y fait...

Comment cela est-il possible alors que chrome est le navigateur le plus utilisé au monde (75.7% en avril)?

*** Modifié pour ajouter des étiquettes ***

[FidoKenny]

Salut @vivi2 et merci de nous avoir contacté.

Ça devrait bel et bien fonctionner sur Google Chrome.

Qu'arrive-t-il exactement lorsque vous essayez de vous connecter en ligne?

Recevez-vous un message d'erreur?

Laissez-moi savoir.

[vivi2]

Il ne se passe rien, la boite de login ne disparait pas et oui il y a des erreur (chrome Version 59.0.3071.104 (Build officiel) (64 bits)) :

(index):168 GET https://assets.adobedtm.com/4cd33eacdc282f4118e1aa4a71d443a0f18d28ba/satelliteLib-635443a09da8a5db27... net::ERR_BLOCKED_BY_CLIENT
(index):178 Uncaught ReferenceError: _satellite is not defined
at (index):178
(anonymous) @ (index):178
VM772:2 https://www.fido.ca/pages/#/my-account/overview?lang=fr
fbWidgetLocker.svg:1 GET https://www.fido.ca/html-fido/cms/ute/fido/images/brand/fido/fbWidgetLocker.svg 404 (Not Found)
(index):59 GET https://zndgifwjx13l0tqgf-rogers.siteintercept.qualtrics.com/SIE/?Q_ZID=ZN_dgIfWJX13L0TqGF&Q_LOC=htt... net::ERR_BLOCKED_BY_CLIENT
go @ (index):59
(anonymous) @ (index):60
dtagent6316_gjpqx_1014.js:16 POST https://www.fido.ca/pages/dynaTraceMonitor net::ERR_BLOCKED_BY_CLIENT
db @ dtagent6316_gjpqx_1014.js:16
ac @ dtagent6316_gjpqx_1014.js:24
Fa @ dtagent6316_gjpqx_1014.js:17
jc @ dtagent6316_gjpqx_1014.js:25
ga @ dtagent6316_gjpqx_1014.js:25
W @ dtagent6316_gjpqx_1014.js:30
Rc @ dtagent6316_gjpqx_1014.js:54
Pc @ dtagent6316_gjpqx_1014.js:54
Se @ dtagent6316_gjpqx_1014.js:54
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:46 GMT): checking for session
server.html:10 Setting up event listener 1 remote
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:47 GMT): checking segment
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:47 GMT): found: www.fido.ca/pages/validate/janrain/xfederate.html but not logged in
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:47 GMT): no session exists; not logging in
capture:login?version=release%2F1.115.2_widgets_573:96 #1 Error in event handler for 'onCaptureRenderComplete'
b @ capture:login?version=release%2F1.115.2_widgets_573:96
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:96
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:135
capture:login?version=release%2F1.115.2_widgets_573:136 Uncaught TypeError: Cannot read property 'setVar' of undefined
at Object.setVar (eclipse-e39f5254.js:74)
at ee.onCaptureRenderComplete (eclipse-e39f5254.js:13)
at capture:login?version=release%2F1.115.2_widgets_573:135
at P (capture:login?version=release%2F1.115.2_widgets_573:46)
at x.fire (capture:login?version=release%2F1.115.2_widgets_573:135)
at l (capture:login?version=release%2F1.115.2_widgets_573:651)
at i (capture:login?version=release%2F1.115.2_widgets_573:643)
at e (capture:login?version=release%2F1.115.2_widgets_573:636)
at capture:login?version=release%2F1.115.2_widgets_573:637
at a (capture:login?version=release%2F1.115.2_widgets_573:633)
setVar @ eclipse-e39f5254.js:74
ee.onCaptureRenderComplete @ eclipse-e39f5254.js:13
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:135
P @ capture:login?version=release%2F1.115.2_widgets_573:46
x.fire @ capture:login?version=release%2F1.115.2_widgets_573:135
l @ capture:login?version=release%2F1.115.2_widgets_573:651
i @ capture:login?version=release%2F1.115.2_widgets_573:643
e @ capture:login?version=release%2F1.115.2_widgets_573:636
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:637
a @ capture:login?version=release%2F1.115.2_widgets_573:633
f @ capture:login?version=release%2F1.115.2_widgets_573:637
renderScreen @ capture:login?version=release%2F1.115.2_widgets_573:896
(anonymous) @ eclipse-e39f5254.js:13
l @ vendor-bef187a4.js:5
(anonymous) @ vendor-bef187a4.js:5
$eval @ vendor-bef187a4.js:6
$digest @ vendor-bef187a4.js:6
(anonymous) @ vendor-bef187a4.js:6
o @ vendor-bef187a4.js:4
(anonymous) @ vendor-bef187a4.js:4
dtagent6316_gjpqx_1014.js:16 POST https://www.fido.ca/pages/dynaTraceMonitor net::ERR_BLOCKED_BY_CLIENT
db @ dtagent6316_gjpqx_1014.js:16
ac @ dtagent6316_gjpqx_1014.js:24
Fa @ dtagent6316_gjpqx_1014.js:17
jc @ dtagent6316_gjpqx_1014.js:25
ga @ dtagent6316_gjpqx_1014.js:25
tc @ dtagent6316_gjpqx_1014.js:42
g @ dtagent6316_gjpqx_1014.js:98
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:51 GMT): updating session
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:51 GMT): visited: [{"domain":"www.fido.ca/pages/validate/janrain/xfederate.html","xdReceiverURI":"https://www.fido.ca/pages/valida..."}]
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:51 GMT): found and logging in to: www.fido.ca/pages/validate/janrain/xfederate.html
sso.js:5 SSO (Mon, 19 Jun 2017 14:50:51 GMT): setting session www.fido.ca with segment
capture:login?version=release%2F1.115.2_widgets_573:96 #2 Error in event handler for 'onCaptureLoginSuccess'
b @ capture:login?version=release%2F1.115.2_widgets_573:96
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:96
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:135
capture:login?version=release%2F1.115.2_widgets_573:136 Uncaught TypeError: Cannot read property 'setVar' of undefined
at Object.setVar (eclipse-e39f5254.js:74)
at ee.onCaptureLoginSuccess (eclipse-e39f5254.js:12)
at capture:login?version=release%2F1.115.2_widgets_573:135
at P (capture:login?version=release%2F1.115.2_widgets_573:46)
at x.fire (capture:login?version=release%2F1.115.2_widgets_573:135)
at String.<anonymous> (capture:login?version=release%2F1.115.2_widgets_573:616)
at R (capture:login?version=release%2F1.115.2_widgets_573:45)
at eb (capture:login?version=release%2F1.115.2_widgets_573:616)
at Object.federateSetLoginSuccess (capture:login?version=release%2F1.115.2_widgets_573:899)
at set_login?v=1497883851064&redirect_uri=https%3A%2F%2Fwww.fido.ca%2Fpages%2F%23%2F&code=0fc15c029c6f…:18
setVar @ eclipse-e39f5254.js:74
ee.onCaptureLoginSuccess @ eclipse-e39f5254.js:12
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:135
P @ capture:login?version=release%2F1.115.2_widgets_573:46
x.fire @ capture:login?version=release%2F1.115.2_widgets_573:135
(anonymous) @ capture:login?version=release%2F1.115.2_widgets_573:616
R @ capture:login?version=release%2F1.115.2_widgets_573:45
eb @ capture:login?version=release%2F1.115.2_widgets_573:616
federateSetLoginSuccess @ capture:login?version=release%2F1.115.2_widgets_573:899
(anonymous) @ set_login?v=1497883851064&redirect_uri=https%3A%2F%2Fwww.fido.ca%2Fpages%2F%23%2F&code=0fc15c029c6f…:18
(anonymous) @ sso.js:33
(anonymous) @ sso.js:34
_handleMessage @ sso.js:51
(anonymous) @ sso.js:48
dtagent6316_gjpqx_1014.js:16 POST https://www.fido.ca/pages/dynaTraceMonitor net::ERR_BLOCKED_BY_CLIENT
db @ dtagent6316_gjpqx_1014.js:16
ac @ dtagent6316_gjpqx_1014.js:24
Fa @ dtagent6316_gjpqx_1014.js:17
jc @ dtagent6316_gjpqx_1014.js:25
ga @ dtagent6316_gjpqx_1014.js:25
tc @ dtagent6316_gjpqx_1014.js:42
g @ dtagent6316_gjpqx_1014.js:98

[FidoKenny]

@vivi2

Thanks for the reply.

Just another question for you.

When you try to log in, are you using your phone number as a username or your email?
 

This may affect the information that you can see on your account.

Let me know.

[vivi2]

I use my phone number

[FidoKenny]

Thank you for confirming.

There were changes on Fido.ca where customers now need to use their email address as a username to have access to their information.

You can go on Fido.ca/My Account and click on **REGISTER NOW**

From there, you can enter the following info:

- First name

- Last name

- Account number

- Email

- Postal code.

Can you try that on you rend and let me know how it goes? @vivi2

[vivi2]

This page DO NOT work

 

[FidoKenny]

@vivi2

Let's take a closer look together.

I'm sending you a PM now.

Talk to you soon.