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A new low for FIDO, but I am not surprised at all!...

I'm a contributor level 1
I'm a contributor level 1

After I canceled my Internet Account with FIDO, it took many months and a lot of frustrating hrs to get my refund cheque for a credit balance on my cancelled account.  It was supposed to be automatic but in fact it was anything but. Basically I had to fight to get back what was mine. Of course they didn't pay any interest on that amount they withheld for more than 2 months. Fast forward to today, and I also cancelled my two phone lines with FIDO, thanks to their non-existant customer support, and now they charged my another month's bill ON MY CANCELLED ACCOUNT instead of issuing a final bill to settle the account.   HOW CAN A COMPANY BE SO CLUELESS ABOUT WHAT THEY ARE DOING???
This is beyond unacceptable, and beyond anything I've ever seen in my 40 years as a consumer. 

Once this ordeal is over, I will never set foot to the FIDO land ever again!!.


Former Moderator
Former Moderator

Hi there @Ray_A


Sorry to hear your experience wasn't a positive one. 


Can you elaborate on the second part? You cancelled your cellular account, but the final invoice was billed to a different account? I'm not sure I understand. Any further detail will hopefully help us shed light on the situation.