Fido

FidoMegan

Thanks for confirming @Ann520 This can be why you're not seeing the phone you're using in your My Account. If we don't have the IMEI registered in our system, you will see the last model you upgraded to. I'm not sure I understand what proble...

FidoMegan

Hey @Odanobu I moved your post here as that is indeed a spam text. You'll find everything you need to know in the solution of this thread!:)

FidoMegan

Hey @Stephn Did you figure it out? Let us know!

FidoMegan

Hey @Ann520 It can happen that the phone doesn't change. Is your phone from Fido or is it an unlocked device?

FidoMegan

Hey @TashaJM1876 I moved your post here as it's related to the same subject. Hope this helps!

Fido

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