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Searching & Posting Tips

by Community Manager (Retired) FidoStephen in Get Started
November 2017
3 Likes
November 2017
3 Likes
...escribes the topic. This will come in handy when other people search for it. Be as detailed as possible in your post. The more info included, the easier it will be for the Community to help you. D...

regarding iphone 12 pro backorder

by I'm a participant level 1 Gourajeet1 in Phones and Devices
January 2021
January 2021
  Hi there, I have ordered iPhone 12 pro, pacific blue like more than 3 weeks ago. I haven’t received it. the last email i got from fido says that it will take around 4 weeks. I just wanted to...

When will I able to get the phone from Fido?

by I'm a participant level 1 joega in Phones and Devices
October 2023
October 2023
3 weeks ago I thought I had a great deal of getting 6$/ month iphone 12 from Fido, and I waited for 2 weeks and there is no shipment of the phone, I was simply told that they are outstock so there i...

Brightstar is a Scam

by I'm a participant level 2 daqoo1234 in General Support
May 2020
May 2020
...or another device. At this point I am losing it. No phone fof one week. 11) They said ok we will send a NEW DEVICE. Took my card details again and said everything is fine. 12) Received an email a...
  • Tags:
  • Brightstar is a scam
  • lost
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  • Topics:
  • Brightstar Issue
  • lost phone
  • scam

Victim of fraud by someone posing as Fido rep over...

by I'm a participant level 1 threadsurfer in General Support
March 2024
1 Like
March 2024
1 Like
...new sim.  3 days later, I received an iPhone 15 pro max along with the sim card, which was a higher end phone than what I ordered.  I called the number they provided me to i...
  • Tags:
  • fraud
  • Scam

Iphone XS Max backorder

by I'm a participant level 2 Brett-Bennett in Phones and Devices
June 2020
June 2020
hello, i am a male teen. i purchased the Iphone XS Max approximately 2 and a half weeks ago with my mother and never received a shipping email.after a week, we called a few times, the first w...
  • Tags:
  • Apple
  • backorder
  • bad service
  • iphone
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  • Topics:
  • apple
  • backorder
  • bad service
  • iPhone

Multiple issues with Winback offer and process

by I'm a participant level 2 behs2 in General Support
February 2021
February 2021
...ith Fido for years. Within a few weeks I received a call from the Winback team offering me a wireless plan and iphone deal. This is where the problems started.   1) On Monday, Nov 30, 2020 (B...

Disappointed with Fido

by I'm a participant level 2 gilmoregirls in General Support
November 2021
November 2021
I have been a Fido customer for 15+ years and have always had very good customer service- until now. I ordered an iphone 11 on August 26th and received an email saying that I would be notified when the...

Cannot get price match as promised

by I'm a participant level 2 micholic in General Support
December 2021
December 2021
Hi there,   I came here to report a bad incident which happened with me recently, it was regarding the price match of Iphone 12 128G. I bought it from Costco on Nov 22, 2021, I paid $136 a...

Worst customer service

by I'm a participant level 2 Missmakaayla in General Support
July 2021
July 2021
...ithin a couple of days and NOT 3 weeks!! It makes no sense how I only received the iphone on July 9th, attempted to activate it July 10th but I won't have phone service provided from Fido until July 1...

Sign up / Customer Service Nightmare

by I'm a participant level 3 JER2323 in General Support
February 2021
February 2021
...ld to await his call to pick it up in the next day or two (weeks later I still have not received this call). In a last ditch effort I called one last fido store. The Rogers store at that mall h...
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