Fido

On hold for 37 minutes, no indication of queu length, nor of wait time for a response... finally, the agent could not hear me... I was on a land line, which works perfectly well, unmuted, and tried both the speakerphone (with my mouth right up agains...

how do i ensure i do not have to pay this bill, irrespective of fido stating they will refund me? i do not wish to have fido hold on to my money for the month...