Fido

1geoffrey

The wrong phone has been sent to me last Friday and I've been told that I would get a call back this Monday to help me sort everything out. I did not receive any call and had to call back twice on Monday and Tuesday while being transfered to Rogers d...

1geoffrey

Hi Fido Team, This is still unresolved, even through PM

1geoffrey

Hi @FidoPierre , Please send me a PM from here, I will contact support to try figure this out as well since this case has been unresolved for over a month already. Thanks!

1geoffrey

Hi @FidoJulien , No I never received an email about the $10 discount per month.It was a verbal contract that I agreed to when I signed the plan. I also have chat logs with reps that confirm the $10 discount. Does that help in anyway?Thank you,Geoffre...

1geoffrey

Hi @FidoVanessa Thanks for getting back to me I've chatted with customer service again and recieved an email that my bill + account has been adjusted. Case number Cxxxxxxxxx: I will wait 7 days for the refund as i'm confused why my previous down...

1geoffrey

Hi @FidoAnthonyZ Just an update on the situation, I've sent the phone back more than a week ago (Dec 11th) and it has been received on the 17th of December but my Bill for December is the full downpayment of the phone and without the $200 bill credi...

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Wrong phone being sent to me and 0 follow-up

Re: Wrong phone being sent to me and 0 follow-up

Re: Wrong phone being sent to me and 0 follow-up

Re: Wrong phone being sent to me and 0 follow-up

Re: Wrong phone being sent to me and 0 follow-up

Re: Wrong phone being sent to me and 0 follow-up