I was the Rogers account holder for both a mobile and home accounts. When my ex and I split in 2018 I transferred the home account to him. Everything seemed fine until I switched my mobile plan to Fido at the end of this January. Now the accounts ar...
Are some methods of contacting your support team better than others in my case? I think that my case is more complicated and I need someone higher than 1st level to resolve it. So far I have just been using chat. I don't want to be on hold for long p...
I was in a mall with a Fifo kiosk and asked for help in person. He spent some time with me checking and trying various things with no luck. I still can not log in as primary account holder in the app. Only in the web browser.
Thank you for your reply. I have no idea what was done because the Fido support person started creating it in an attempt to resolve my initial problem and was going to do a TOR but found a different way to "resolve" my problem. I still cannot login ...
How long does it take for tentative accounts to be deleted? My ex got an email from Fido today which I assume is because of the tentative account having his email address. Just a reminder he has never been a Fido customer but is a current Rogers cust...
I tried another chat session to get my problems resolved today. I still cannot login using the app and it was suggested that I go to a Fido store. While trying to figure things out that tentative half set up account still existed with my exes email a...
