As a loyal customer with FIDO mobile and internet, I made a call on Feb 28, 2021, for an internet issue. After listening for around 20 minutes, a guy answered and suddenly transfer me to the verification team, then asked me to type FIDO account, afte...
Here's my recall of the questions he asked as follows, at my best. 1. My Fido account2. My name, address and postcode3. My email address4. Who is the account holder5. What is the other phone number6. The credit payment last four digits7. When I star...
By the way, I used FIDO cellphone to call 611, which I believe your call center system can see directly. Nowadays, we use fingerprint as a screen lock, and I was trying to ask an internet question, what exactly is the risk here for FIDO? Did I ask FI...
*Hope FIDO customer service who cares about the customers answers my questions, instead of justifying the verification right when the CUSTOMER HAS GIVEN THE CORRECT ANSWER. Thanks!
Hi Saad, You didn't answer my question at all. After asking me my current cellphone (which I got on black Friday promotion, HUAWEI P30), that person still asked the past cell phone I used. Is this necessary??? After I told him I am unable to find th...
Sorry, there were some typos in the previous response, please disregard that one, and read the following, thanks! Hi Philippe, Have you been verified by the Bank? Even banks will not ask so many questions. It bothers me because, before FIDO response...
